Job Description

Job Role: Healthcare Call Center Agent

Location: Irving, TX – Remote Work

Duration: 3+ months Contract (Contract to Hire/ Possible of Extension)

Job Description:

Responsibilities:

We are seeking a talented individual for Call Center Agent who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.

Essential Responsibilities:

• Answer incoming phone lines

• Follow guidelines dictated in quality program for each call.

• Ensure security procedures are met in every interaction

• Utilize DE & all applicable systems to procure the program details needed to answer the caller’s questions in accordance with program guidelines

• Ensure correct information is communicated in each interaction.

• Maintain call talk times while applying all file facts

• Performs other functions as assigned

• Processing files.

• Follow processing guidelines

Knowledge, Skills and Abilities:

• Ability to demonstrate customer service skills.

• Ability to use and decipher file details • Ability to use de-escalation techniques on calls• Ability to pay attention to detail while on calls or processing files.

• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.

• Ability to demonstrate good keyboard skills.

• Ability to maintain patient confidentiality.

• Ability to work independently, under pressure and within restricted timeframes.

• Ability to adapt and thrive in a changing environment.

• Ability to manage time effectively.

• Ability to demonstrate a strong knowledge of customer service principles and practices.

Work Conditions and Physical Demands:

• Primarily sedentary work in a general office environment.

• Ability to communicate and exchange information

• Ability to comprehend and interpret documents and data

• Requires manual dexterity to use computer, telephone and double monitors

• May be required to work extended hours based on special business needs.

Education:

• High School Diploma or GED required

Experience:

• Minimum Work Experience

• 2+ years of call center experience

• Must have at least 2 years consecutive with one employer Demonstrate customer service skills is required

• Able to function between two departments incoming calls

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Manisha Das

Email: manisha.das@ustechsolutionsinc.com

Internal Id: 25-53294

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