Job Description
Information Systems Analyst (A/V Support Technician)
Location: Coral Gables, Miami, FL — Onsite
Schedule: Part-Time, 24 hrs/week (Tuesday–Thursday, 8 AM – 4 PM)
Duration: 1-Year Contract
Overview
We are seeking an Information Systems Analyst with strong hands-on A/V and desktop support experience to join our Corporate IT team in Coral Gables, Miami . The ideal candidate will provide in-person support for conference room technology, desktop systems, and end-user applications, ensuring seamless operation of meetings, audio, and video platforms such as Microsoft Teams and Zoom .
Key Responsibilities
- Provide in-person support for A/V and conference room systems , including setup, troubleshooting, and ensuring proper functionality of hardware, codecs, and connectivity.
- Troubleshoot and resolve end-user hardware issues (laptops, printers, peripherals) and assist with software installations and updates.
- Maintain and update the IT hardware asset database and support automation efforts using PowerShell scripting.
- Liaise with third-party vendors for escalated A/V or infrastructure issues as needed.
- Assist lower-tier support teams with documentation, training, and ticket resolution.
- Provide hands-on assistance to higher-tier teams, including hardware racking and testing .
- Support remote users and assist with provisioning/deprovisioning of regional office equipment.
- Stay current with emerging technologies and contribute to ongoing IT process improvements .
Qualifications
- Bachelor’s degree or equivalent professional experience required.
- 3+ years of experience in a customer-facing IT support role.
- 3+ years supporting Microsoft technologies (Windows OS, Office 365, Teams, etc.).
- Strong A/V troubleshooting skills — including mirroring, connectivity, and codec optimization.
- Excellent troubleshooting , communication , and customer service skills.
- Experience with PowerShell scripting required.
- Familiarity with infrastructure technologies (servers, networking) preferred.
- Experience with ServiceNow or similar ITSM tools preferred.
- ITIL certification a plus.
- Spanish language skills are a plus.
Callouts
- Onsite in Coral Gables, FL , 3 days per week (Tues–Thurs)
- Part-time, 24 hours/week
- Direct, hands-on user interaction required
- Excellent fit for personable, customer-oriented IT professionals with A/V support expertise
Job Tags
Contract work, Work at office, 3 days per week,