Job Description

Operations Manager - Personnel & Staffing

Mad Science of DC–Maryland–Virginia

In-Person | Silver Spring, MD

$80,000–$95,000 + Benefits

About Us

Mad Science of DC–Maryland–Virginia delivers hands-on science programs to 100+ schools, 20,000+ students, and 170+ summer camps across the region each year.

Our success depends on one thing above all else: having the right instructors, in the right place, at the right time . We are hiring a senior Operations Manager to own that responsibility end-to-end.

The Role

This is a people-focused, execution-heavy operations role .

As Operations Manager – Personnel & Staffing, you will own recruiting, hiring, staffing coverage, and instructor management across our school-year programs and summer camps. You will be the primary point of ownership for ensuring programs are fully staffed, issues are handled calmly, and instructors are supported.

This role is focused on execution and people leadership , not systems redesign.

What You’ll Own

• Recruiting and hiring instructors year-round
• Maintaining a strong, ready staffing pipeline
• Staffing coverage for daily programs and peak seasons
• Managing call-outs, substitutions, and last-minute changes
• Instructor onboarding and readiness
• Performance conversations and people management
• Serving as the clear escalation point for instructor-related issues

You will have real authority and ownership in this domain.

What This Role Does Not Include

• Program or curriculum design
• Setting up after-school programs or summer camps
• Warehouse or logistics systems
• Redesigning operational workflows

Our systems are intentionally stable. This role exists to run them well .

Who This Role Is For

You are likely someone who:

• Has managed staffing or people-heavy operations before
• Is comfortable making decisions under pressure
• Handles frequent interruptions calmly
• Communicates clearly and directly
• Values reliability, follow-through, and consistency
• Prefers execution over reinvention

Experience in education, camps, childcare, hospitality, or multi-site operations is a plus.

Why You Might Like This Role

• Clear ownership and authority
• A people-centered role with real responsibility
• A stable operating environment
• Direct impact on day-to-day success
• Long-term potential without pressure to constantly “rebuild” the role

Benefits

• Health insurance
• Paid time off and paid holidays
• Employer-sponsored retirement plan
• Professional, supportive in-person team environment
• Stable, year-round full-time role in an AI-proof industry

How to Apply

Apply through LinkedIn with your resume and a brief note about why an execution-focused, people-operations role appeals to you.

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