Job Description

About us

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Purpose

The Senior Training Specialist for Inditex US & Puerto Rico plays a pivotal role in the effective execution and continuous improvement of learning and development programs for both retail and corporate teams. This position is responsible for implementing training initiatives, facilitating engaging learning experiences, and ensuring operational excellence in all aspects of talent development. This role collaborates closely with HR partners to localize and deliver development programs, foster a culture of continuous learning, and support internal growth. This hands-on, detail-oriented role is essential in driving the successful rollout, measurement, and enhancement of training activities that align with Inditex’s business priorities and values.

Key Responsibilities

PROGRAM DESIGN & DEVELOPMENT

• Collaborate with the Training & Development Manager and HR partners to design and update training programs, workshops, and learning materials for retail and corporate audiences.
• Localize global Inditex learning initiatives and adapt content to meet the needs of US & Puerto Rico teams.
• Research and recommend innovative learning methodologies, digital tools, and best practices.

TRAINING DELIVERY & FACILITATION

• Co-facilitate in-person and virtual workshops, onboarding sessions, and leadership development programs.
• Serve as a primary point of contact for external training vendors and consultants, ensuring quality and consistency.
• Support DEI partners in delivering inclusive and impactful learning experiences.

NEEDS ASSESSMENT & EVALUATION

• Conduct training needs assessments through surveys, interviews, and data analysis.
• Collect and analyze feedback to measure program effectiveness and identify areas for improvement.
• Prepare regular reports on learning outcomes, participation, and impact.

LEARNING MANAGEMENT SYSTEM (LMS) & ADMINISTRATION

• Manage day-to-day operations of the internal LMS including course uploads, user management, and troubleshooting.
• Track training completion, maintain accurate records, and generate usage reports.
• Support budget tracking and resource allocation for training initiatives.

TALENT DEVELOPMENT & CAREER GROWTH

• Assist in annual talent reviews, succession planning, and career development campaigns for the store population
• Maintain and update resources to support internal growth and employee growth.
• Coach employees on available learning paths and career opportunities.

STAKEHOLDER ENGAGEMENT & COMMUNICATION

• Build strong relationships with business leaders, HR partners, and employees to promote a culture of learning.
• Communicate program updates, schedules, and outcomes to relevant stakeholders.
• Represent the training function in cross-functional meetings and projects as needed.

Qualifications

• Experience: 5-7 years in learning & development, talent management, or HR, ideally in a retail or corporate environment.
• Education: Bachelor’s degree in human resources, Education, Business, or related field. Certifications in instructional design or facilitation are a plus.
• Technical Skills: Proficient in Microsoft Office Suite.
• Facilitation: Experience delivering training to diverse audiences, both in-person and virtually.
• Analytical Skills: Ability to collect, interpret, and report on training data and feedback.
• Project Management: Strong organizational skills; able to manage multiple projects and deadlines.
• Communication: Excellent written and verbal communication; able to engage and influence at all levels.
• Agility: Adaptable, proactive, and comfortable in a fast-paced, dynamic environment.
• Cultural Awareness: Commitment to diversity, equity, and inclusion in all learning initiatives.
• Integrity: High level of discretion, trustworthiness, and professionalism.

Success Factors

• Proactive partnership with the Training & Development Manager and HR team.
• High-quality, timely delivery of training programs and materials.
• Positive feedback from participants and stakeholders.
• Measurable improvement in learning outcomes and talent development metrics.
• Strong contribution to a culture of continuous learning and internal mobility.

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset, and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Annual compensation range:

$85,000 - $100,000 + discretionary bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

EOE/DFW

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